Dashboard Shows Zero Visitors

Cause: The most common reason is a caching plugin serving a cached version of the tracking script endpoint.

Solution: Add Statnive’s tracking endpoint (/wp-json/statnive/v1/collect) to your caching plugin’s exclusion list. If you use Cloudflare, create a Page Rule to bypass cache for /wp-json/statnive/*.

Visitor Count Seems Too Low

Cause: Statnive uses daily-rotating hashes for visitor identification. If your site has many repeat visitors within the same day, counts should be accurate. If counts seem low, bot filtering may be excluding legitimate traffic.

Solution: Go to Statnive > Settings > Privacy and review the bot filtering sensitivity. You can also check the excluded roles list to ensure you are not accidentally filtering logged-in users.

Real-Time Counter Not Updating

Cause: The real-time counter relies on the WordPress REST API. Some security plugins block REST API access for non-authenticated users.

Solution: Ensure the endpoint wp-json/statnive/v1/realtime is accessible. Test by visiting the URL directly in your browser while logged in. If you see a JSON response, the endpoint is working. If you see a 403 error, check your security plugin’s REST API settings.

WooCommerce Revenue Tracking

WooCommerce revenue tracking is not yet available. It is planned for a future release. Currently, Statnive tracks page views, traffic sources, and visitor data on WooCommerce stores, but does not yet integrate with WooCommerce order data. Follow our changelog for updates.